The accessibility to the customer and tech support that a shared web hosting company offers can tell you a lot for the services they offer too. When you can use just email messages and tickets, you have most likely discovered some reseller and not the actual hosting supplier. When this is the case, you may have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for further assistance. If the supplier offers several ways of communication with short response time which are available at any moment, they're most likely the top provider, not a reseller. So you'll enjoy prompt assistance and excellent support because they will have instant access to the servers where your account will be created. No matter what the problem - technical or sales, it's always better to be able to get hold of your website hosting company right away via your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

All our Linux shared web hosting services feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting services before you make an order or you're an existing customer and you have any question or some difficulty, you can contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles that need extra time to research and take care of. Unlike a number of other website hosting service providers, our trouble tickets feature a warranted maximum reply time of only one hour, therefore regardless of what the issue is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how crucial it is to get well-timed assistance, particularly if your website is not working as it should be for some reason. All of our Linux semi-dedicated hosting services include 24/7 customer and technical support, so in case something comes up, you can use various ways to get in touch with us - phone line with a few local numbers worldwide, live chat, email messages and tickets. The first two choices are for billing, pre-sales and basic issues, so if you don't have an account yet, for instance, you will be able to get more info for our services, or we can assist you with less complex technical matters. The other two options are for strictly technical troubles or everything which is more time-consuming since it is quicker to track the communication between you and our support crew. The guaranteed max answer time for them is just one hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day to receive support as you may need to do when using the services of various other providers.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server plan that we provide includes 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters as it will be much easier to monitor what's going on. The maximum guaranteed reply time for all of the emails and tickets is sixty minutes, yet it hardly ever takes that long to receive support. If you add the Managed Services upgrade that we offer, our administrators will also help you with any third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we provide come with 24/7 support via several methods of communication and with a one-hour maximum response time guarantee. If you want to learn more about the packages or you have various billing or general questions, you are able to call one of the local numbers that we have around the globe or you could use our live chat service and consult with a live representative. For solely technical issues that need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to keep track of a particular matter. The reply time for them rarely exceeds 30 mins, therefore you can forget all about having to wait for an entire day in order to receive assistance. The support service is available for all of the server-related issues, as well as the pre-installed software. In case you'd like to receive help with third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all of the packages.