Though this isn't the mainfactor to distinguish a reliable shared web hosting provider from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is a sign that you are not working with a one-person service provider and that you'll be able to get in touch with somebody when you're in need of assistance. The phone support for website hosting services may range from common to professional, which means that the problems which can be resolved with a phone call differ depending on the particular supplier. In the general case, these matters are simpler and include billing or 1st level technical issues because more complex issues generally require a support ticket where both you and the sysadmins can follow the proceedings with a particular issue. Still, having the option to call your provider will save you considerable time and efforts for the countless tiny problems which may eventually show up at the time you manage your hosting account.

Phone Support in Shared Web Hosting

If you decide to buy one of our Linux shared web hosting services, you'll be able to get in touch with our customer support crew over the telephone for 14 hrs a day. We will help you choose the most suitable package for your websites since we are aware that it is better to discuss this kind of issues with a live person. In case you already own an account, we are able to assist you with all sales/billing questions as well as general matters, even with some tech matters that do not involve a long time or escalation to a system administrator because it'll be better to open a ticket for time-consuming issues in order to have the correspondence in one place. We now have telephone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always someone to assist you if you have any queries about the semi-dedicated server packages that we supply. Whether you want to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters could need a support ticket to give time to our tech support team to investigate, we are able to help you with numerous technical questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we also have an international number where you'll be able to reach us.