One-Hour Response Guarantee in Shared Web Hosting
If you are using one of our Linux shared web hosting services and you’ve got a question or stumble upon a certain challenge, you can touch base with us 24x7 by opening a client support ticket or by writing an email and we will make sure that you obtain a response in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we’ll provide you with all the required details – what settings to check, what possible solutions to try, and so on. Typically, you’ll get an answer within half an hour max, so waiting around for hours or even for more than a day to get help is something impossible. Our 60-minute reply guarantee applies to any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we know precisely how critical it is to receive timely assistance, we promise that you will never need to wait for more than an hour to get an answer to any trouble ticket that you send via your semi-dedicated server CP. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this applies to any question regardless of its nature – general, billing or technical. Besides, our client and technical support team is on duty 24 hours a day, 7 days a week, which is why even in case you submit a ticket during legal holidays, you will always receive a fast response, which will contain the answer to a query, the solution to a problem or the info necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never need to spend a day hanging around awaiting an answer like you would with lots of other web hosting companies.