Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our Linux shared web hosting services isn’t separate from the web hosting account. It is part of our full-featured Hepsia Control Panel and you will be able to access it at any specific moment with just a couple of mouse clicks, without needing to log out of your web hosting account. The ticketing system comes with a quick-search box, so you can track down the status of virtually any support ticket that you have sent in the past, if required. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific problem before you actually submit a ticket. The ticket response time is no more than sixty minutes, which implies that you can get timely assistance at any given time and if our support team advises you to do something inside your hosting account, you can do it momentarily without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting services, so you won’t require an additional support platform to touch base with our support staff – you can do this on the spot in the event that you run into a challenge. Sending a new ticket takes a couple of mouse clicks and tracking down an older one is just as easy. Using our clever search box, you can quickly track down any ticket that you’ve already opened. You can post a ticket at any point in time since our help desk support team members are on duty 24 hours a day, 7 days a week and reply within the hour, even though it rarely takes that much to get support. With Hepsia, you’ll have everything in one location and you can forget about the need to sign in and out of two or more platforms to solve a simple issue.