There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the easiest form of communication for a number of reasons. In the event that no technical support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste large pieces of information without the need to worry about typos, and in case a specific issue requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in the same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide information or to adhere to instructions, you will have to use no less than two separate admin consoles and this number might increase if you desire to manage several domains. Additionally, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting services isn’t separate from the web hosting account. It is part of our full-featured Hepsia Control Panel and you will be able to access it at any specific moment with just a couple of mouse clicks, without needing to log out of your web hosting account. The ticketing system comes with a quick-search box, so you can track down the status of virtually any support ticket that you have sent in the past, if required. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific problem before you actually submit a ticket. The ticket response time is no more than sixty minutes, which implies that you can get timely assistance at any given time and if our support team advises you to do something inside your hosting account, you can do it momentarily without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting services, so you won’t require an additional support platform to touch base with our support staff – you can do this on the spot in the event that you run into a challenge. Sending a new ticket takes a couple of mouse clicks and tracking down an older one is just as easy. Using our clever search box, you can quickly track down any ticket that you’ve already opened. You can post a ticket at any point in time since our help desk support team members are on duty 24 hours a day, 7 days a week and reply within the hour, even though it rarely takes that much to get support. With Hepsia, you’ll have everything in one location and you can forget about the need to sign in and out of two or more platforms to solve a simple issue.