Many individuals who start using their first web hosting account, or change companies, usually have inquiries regarding how specific tasks are done or encounter problems when setting up various things, including emails, site settings, etc. Because of this, many providers have compiled documentation with the most frequently asked questions and problems in order to help their clients receive info swiftly and seamlessly. As a result, the customer service team members can spend more time on real problems that given customers may be encountering, as the solution for the smaller things will be available online and clients can cope with them without getting in touch with the help desk staff. Having detailed documentation is extremely important, especially for new clients without any experience whatsoever, because the hosting service involves numerous features and lots of individuals can become bewildered about what to do. A good knowledge base can both help you accomplish the procedures that you want and learn how the web hosting service works in general.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans include a comprehensive knowledge base where you can find information about all the challenges that you might bump into and their resolutions. You can acquaint yourself with how to set up and administer a mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are accurate, but you are unable to send emails, for example. We have done our very best to be as thorough as possible and to encompass all possible options so as to help you save time and energy and to provide you with different solutions for any problem. The knowledge base comprises informational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, whereas if you wish to see the entire collection of articles, you should go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an in-depth knowledge base for all our current and prospective customers, so in case you purchase a semi-dedicated server package from our company, you will be able to find any info that you require at any time. We’ve got a multitude of educational articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are only 2 instances. Our instructive guides will help you do anything you want – unpack an archive, import a database, forward a domain, and so on. Additionally, we also have troubleshooting instructions, which will enable you to discover what induces a specific problem and the viable solutions for it. If you cannot send email messages or your domain name returns an HTTP 500 error message, for instance, you can resort to our knowledge base and rectify the issue momentarily. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.